PastGem's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at karen@pastgems.com anytime. We promise to respond as quickly as possible. Please feel free to drop us a line to share your thoughts on the site; all comments and suggestions welcomed.

Keep in mind that Vintage Jewelry is just that: Vintage -- which means that in most cases, it has been used before and may display signs of wear. We make an effort to inspect and clean the jewelry to the best of our ability prior to making it available on our website. In certain cases, we will replace missing stones (only if we can find the exact match) or make other minor repairs. We will make mention of any minor defects in an item. Jewelry with major defects will most likely be relegated to a "craft or repair" lot and listed in our eBay Store.

Almost all of our jewelry is one of a kind in that we very rarely have multiple items of a piece of jewelry. Please be aware that there is always the possibility that someone else is attempting to purchase the same item you are. The person to reach check-out first is the person who gets the item. You will be sent an email notification if we are unable to complete your sale due to this circumstance. We apologize if you didn't get the item you want, but hope you will continue shopping with us and try again!

Please always feel free to contact me with any questions or concerns at : karen@pastgems.com. You can call us between 9 and 5 Pacific Time at 415-898-9879. If we are not available, please leave a detailed message and we will get back to you as soon as we can.